Should I unhitch my caravan before or after levelling? +
After side-to-side levelling — not before. Level the roll first using ramp blocks under the wheels, then unhitch, then use the jockey wheel to correct pitch. Unhitching first means the van can shift during levelling and you're adjusting the jockey wheel at an angle, which is both harder and less accurate. OzLevel Caravan holds you at the Side Level step until roll is confirmed, then prompts you to unhitch.
How does the jockey wheel travel feature work? +
OzLevel Caravan reads your current pitch angle and your axle-to-hitch distance from settings, then calculates exactly how many millimetres of jockey wheel travel are required to reach level. It tells you whether to wind up or wind down, and shows real-time feedback as you adjust. No more winding and guessing — you have an exact target.
What is hitch memory? +
Hitch memory is a Pro feature that saves your exact hitch height (as a pitch angle) when you unhitch at a site. When you're breaking camp and ready to re-hitch, the Re-Hitch shortcut tells you precisely how much to wind the jockey wheel to return to the correct tow-ball height — no measuring, no guessing whether it'll reach. It works offline once you're signed in, so it's available anywhere.
Does it work for tandem axle caravans? +
Yes. OzLevel Caravan supports both single and tandem axle configurations. When you're set up for tandem, the app includes an advisory if you've configured a single ramp piece — a common setup mistake that causes the ramp to rock under a tandem axle. Just set your axle type in settings and it's handled automatically.
I already have OzLevel Pro for my motorhome — do I have access to the caravan app? +
Yes. OzLevel Pro unlocks both apps — motorhome and caravan. Sign into the caravan app at van.app.ozlevel.com.au with the same account you use for the motorhome app and your Pro access carries over automatically. One purchase, both vehicles, forever.
Do I need to download it from the App Store? +
Nope. OzLevel Caravan is a Progressive Web App (PWA) — open it in your browser and add it to your home screen just like a normal app. No App Store, no Google Play, no waiting for approval. Works on iPhone and Android.
Does it actually work without internet? +
100%. The full guided wizard, all levelling calculations, and hitch memory recall work completely offline once you've loaded the app on a connection. Your phone's sensors don't need the internet — they work on gravity. Even signed-in features like hitch memory recall are available offline once you've authenticated.
What ramps does it work with? +
Any brand. You enter your ramp step heights in settings and OzLevel Caravan calculates based on your specific ramp dimensions. Camec, Tufway, generic blocks, Milenco 4-tier — doesn't matter. You can configure up to four step heights for ramps with multiple levels.
Will it work on my older iPhone or Android? +
OzLevel Caravan works on any smartphone made in the last 8–10 years. If your phone has a browser and a built-in gyroscope and accelerometer, you're good to go. iOS requires granting motion sensor permission once when you first open the wizard — the app walks you through this.
Do I need to pay to try Pro features? +
No. Every new OzLevel account automatically includes a free 30-day Pro trial — no credit card required. You'll get full access to audio assist, hitch memory, and the Re-Hitch shortcut from the moment you sign up. After 30 days, your account reverts to the free tier automatically. The free tier still includes the full guided wizard, ramp block counts, and jockey wheel calculations — no charge unless you choose to upgrade.
What if I'm not happy with it? +
Email us within 30 days and we'll refund you. No arguments. We're caravan and motorhome owners too — we'd want the same.