Our Refund Guarantee
OzLevel Pro is a one-time digital purchase for $9.99 AUD. We offer a 30-day money-back guarantee on all Pro upgrades. If you are not satisfied for any reason within 30 days of your purchase date, contact us for a full refund.
We do not require you to explain why. We do not charge any fee. The refund is the full $9.99 AUD purchase price.
How to Request a Refund
Email support@ozlevel.com.au with:
- The email address used for your OzLevel account
- Your order confirmation number (found in your Stripe receipt email)
- The date of purchase
We aim to respond to all refund requests within 2 business days and will process approved refunds within 5 business days. Refunds are returned to the original payment method. Depending on your bank, funds may take an additional 3–10 business days to appear in your account.
After a Refund
Once a refund is processed, your account will revert to the free tier. You will retain access to all free features. Your account itself is not deleted — you can continue using OzLevel's free tier indefinitely.
Free Tier
OzLevel's free tier is free. There is nothing to refund. If you have not made a purchase, this policy does not apply to you.
Australian Consumer Law
For more information about your rights under Australian Consumer Law, visit the Australian Competition and Consumer Commission (ACCC).
Digital Product Nature
OzLevel Pro is a digital software product. Once purchased, access is granted immediately. Our 30-day refund guarantee is offered voluntarily because we stand behind what we've built.
Contact
Refund requests and billing questions: support@ozlevel.com.au
Postal address: 55 Johnson St, Freshwater NSW 2096
Last updated: March 2026