OzLevel is a one-person operation built by an Australian motorhome owner. When you email us, you're emailing the person who built the app. We take that seriously.
Technical Support
App not working as expected? Sensor behaving oddly? Something broken?
support@ozlevel.com.auBilling & Refunds
Questions about your Pro purchase, receipt, or refund request. See our Refund Policy for details.
support@ozlevel.com.auMedia & Press
Journalists, reviewers, and podcast hosts — we'd love to talk. Our press kit has approved copy, brand colours, and logo guidance.
media@ozlevel.com.auPartnerships
Ramp manufacturers, caravan show organisers, RV clubs — open to conversations.
media@ozlevel.com.au
⏱ Response times: We aim to respond to all enquiries within 2 business days. For urgent billing issues we try to respond same day. We're based in Australia (AEST/AEDT).
📬 Postal Address
OzLevel (Ross Bolden)55 Johnson St
Freshwater NSW 2096
Australia
ABN: 46 627 321 380
Frequently Asked Questions
My Pro upgrade isn't showing up in the app
Sign out and sign back in — this refreshes your account tier from our server. If it still shows as free after signing back in, email support@ozlevel.com.au with your order confirmation and we'll fix it manually within 24 hours.
The app isn't levelling accurately on my phone
Make sure the phone is placed flat on a level surface inside the motorhome — not propped against a seat. Some phone cases add a slight tilt. Try removing the case if you're getting inconsistent readings. If you're still having trouble, email us with your phone model and we'll help troubleshoot.
I want a refund
No problem. See our Refund Policy — we offer 30 days no-questions-asked. Email support@ozlevel.com.au with your order details.
I found a bug
Please tell us. Email support@ozlevel.com.au with your phone model, operating system, and a description of what happened. Bug reports from real users are genuinely valuable — we read every one.